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Cancellation & Refund Policy

At TotsCart.com, our aim is to ensure our customers are fully satisfied. However if for any reason you wish to cancel the order, we are here to help.


Can I cancel my order?

You can cancel an order online before the product(s) has been shipped. In case, even a single product of the order has been shipped, you will not be able to cancel the order.


To cancel order please email us at [email protected] to request a cancellation. You can also cancel your order from your orders section.


** Totscart.com reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

 

How will I receive the refund for my cancelled product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

 

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 5 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.